@westrud Sorry, I can't understand you. You need to describe better what you are doing and what is happening, otherwise I am not able to help you.
First, just to confirm:
What is your hardware?
What version of Recalbox are you using? (say the version, don't say "the last one")
Did you build your Recalbox yourself, or did you buy everything ready, or did you download a ready image from the internet?