Sorry for double post, but I wanted to let you know that there might be an easy solution to fix the "no connection" problem.
If your host (gandi.net ?) supports .htaccess there might be an easy solution.
In ISPconfig the domain has to be "RECALBOX.COM" (without www) and auto-subdomain has to be "www"
The A records in the DNS setting:
IP for www.recalbox.com is 163.172.153.70
IP for recalbox.com is 217.70.184.38
That is why the update is not working and the recalbox shows "not connected"
To fix the problem the IP for recalbox.com and www.recalbox.com just have to be the same.
Check the DNS settings and see the A record for yourself.
The hoster (gandi.net ?) should be able to fix it.
You also have to add the following code to your root .htaccess file:
This redirects all non-www requests to your site to the www version
RewriteEngine on
RewriteCond %{HTTP_HOST} !^www.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]
The second line means: if the HTTP_HOST does not (!) start with (^) "www.", then put it in memory for the next line. The next line says: from what was captured in the previous line, match everything (.*) from beginning (^) to end ($) and save everything (inside the parenthesis) as $1. Then replace $1 with ""; plus the HTTP_HOST variable.
And this would redirect all www requests to your site to the non-www version
RewriteEngine On
RewriteCond %{HTTP_HOST} !^my-domain.com$ [NC]
RewriteRule ^(.*)$ http://my-domain.com/$1 [R=301,L]
I really hope this helps, and everyone will be able to update
Cheers