Hello @whitey11177
i saw on your screenshot that it's the 7.2.2 version. We carry support on the 8.0 version, i suggest you upgrade your system.
The second thing is that you told you purchased your stuff, it was already installed ? The problem is that, first of all, selling recalbox is not allowed (it's a free project), and if it's already installed, we don't know if the os has been modified. The only way to help you is to restart from scratch, with the last version.