@lndrosario

Any link to a guide on how to manually update recalbox?

I recommend enabling subtitles:
https://youtu.be/gPwtCNIeFmg

I talked to the company I bought the console

As Alvin said, Recalbox can't be sold, it's free to distribute, and we don't support that kind of illegal image.

You need to do a clean install of the latest official version if you want support here on the forum.
If you want to keep it as it is, ask for support from those who illegally sold this image to you.

I will lock this topic as it is an illegal image.